Yes I do work in retail and I have been treated badly by people. Which is why I now work only in the back and have had no issues for 2 years. But we are trained to not interact badly with the customers. And I know that sometimes you do have to defend yourself but this cashier was being awful to this man. And he should have calmed himself by the time the lady in line next and my mom and I checked out instead of continuing to take his anger out on us. That’s just bad customer service.