I agree with alexandra. I know it is difficult, but being supportive and empathetic is really important. She/he will be able to "hear" what you are saying eventually, but for right now, I would just let her know you on her side. As for the other poster...same goes. Perhaps just offer a supportive post to that individual, stating your reasons for thinking the way you do...and perhaps it will help. Its hard to tell sometimes what to say or not say. The last thing anyone would want to do is alienate someone who already feels desperate and alone.