Checked the bank statement....I think they refunded it because I overpaid but it took a while to find it because when I checked to see if the bill went through it just said processed. I didn't even know it was returned until I looked at the statement really well. I'm just confused....why hold it for nearly a week and send it back.? My account wasn't overdrawn, I did overpay because I thought they would charge for it being late. Phone call is going to send me through several departments and not get the problem solved. I sent the new payment yesterday and checked it's status this morning. There are no pending transactions and everything us up to date. I think I will send an email or fax to be sure. What a nightmare.