Have Hope - sadly, that seems to happen a lot. People take advantage of those who are nice and go beyond. At my last job I became the go-to person for dealing with Brazil because I spoke Portuguese. I was getting frequent requests to help with calling/emailing Brazil, which took time away from getting my work. Then I was taken to task because my production stats went down. Management talked the talk about teamwork, but in the end it was only the individual stats that mattered. I had to start to decline requests, since it was just adding to my workload and wasn’t even appreciated.

Is there anyone you could approach about training someone in the relevant team to deal with this work?