It is striking to me how some (Jaffe, Torrey) who are taken by the public, and by themselves, as mental health experts, are unaware of what large part their own fears influence how they react to the "mentally ill". Awareness of their own emotions should be one of the top requirements for a mental health professional. Fear sends powerful chemicals through the system -- as it needs to in order to prepare to fight or flee -- but these can hijack awareness and interfere with thinking about the subject.