Quote:
Originally Posted by Wild Coyote
Sorry Blue!  How frustrating! That is one messed-up company, in my opinion/experience.. They have quite a monopoly here and I cannot get away from them! Most people I know would like a different provider; yet, there is no choice.
Have you tried to set up another (or a new) email account with them? What a fiasco! It took 2 hours...they need multiple phone numbers , smart phones, etc. I kept telling them we were setting up an account for my 80 y.o. mother! No smart phones, no multiple tel. numbers, no extra email accts, etc,.
We used to be able to set up email accounts ourselves, as admins of our own acct. No longer! Have you seen the community forums for them? Outrageous, the ongoing chronically unresolved issues. and 
I hope things get fixed sooner than you think they might.  |
Yeah. A lot of people in the U.S. are stuck with Comcrap because Comcrap has a monopoly in most places, as is the case with you too. Hell, even when I lived in downtown Boston, all I could get was Comcrap! I looked for Fios and other stuff, but nope, only Comcrap! You'd figure the city would have more options?!
What they're doing to your 80 year old mom is ridiculous!! Not everyone is able to use much tech. Sounds like they gave you a headache too!!
My uncle got screwed by them though. He likes to stream movies and download them onto hard drives or some kind of external storage (because movie licenses etc get deleted or expire so easily). Well, he had unlimited bandwidth and unlimited everything else, but they suspended his account said, "no, you have to have a business account with us if you want to use our internet as much as you are now." WTF?! So much for "unlimited"... He switched to Fios and hasn't had a single problem!!