I have phone anxiety. Sometimes I get so anxious I forget why I'm even calling. Sometimes I don't ask the right questions (if it's like an insurance company call or something like that). I'd be a terrible businessperson. I never get what I am "supposed" to get out of a phone call. Oh well. I don't find it such a big deal for myself. I would prefer instead to email than to use the phone, but I still have trouble being confrontational even in emails.