I'm sorry you've had a bad experience HD.

I like my local warm / help line for the most part. I've had a couple unhelpful experiences w it, but I felt ok complaining.

That being said, I used to volunteer for their office. I disliked it and my supervisor as well as the director there were....it was clear that had issues as well, and I felt bullied / made fun of by the director. I never said anything to her about it, so there was no chance to resolve it. But I ended up leaving bc it sucked volunteering there.

I was going to volunteer for their help line at one point, and started the process, but it wasn't for me then. I do know that the way they train their volunteers, one thing they do is have novice volunteers listen to phone calls between a hotline volunteer and a caller. They dont (to my knowledge) record calls for this, but the volunteer listens in. Its a learning tool for them. But certainly used to give me an unsettling feeling when I used to need to call. I'm mostly at peace w the idea now when I call.

I'm not sure if it matters to me about my data and info being collected. I've not done anything illegal or wrong. But I can see how it could be unsettling when you think its (and its portrayed as) anonymous. And I admit just bc it doesn't bother me, doesn't mean its ok, Or ok w other people.