Wow, I am so sorry to hear that, MatBell. That is truly awful!

Is there any way you can get a new provider? I live in the U.S., so things are quite different here, but he doesn't seem to care about his clients if he is ignoring things or only writing "ok." The least he could do is point you to some online resources or say something like, "do you feel safe?"

I don't know how you feel about doing this, but you could report him if you wanted to.