Quote:
Originally Posted by Wild Coyote
She is upset with me. I had spoken to her boss about her chronic habit of misinforming customers about their meds, telling them things that simply are not true, rude on the phone, etc.
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Let her be upset. Hopefully she'll improve, anyway. You did her a favor, even if she doesn't think so now. A lot of us have to learn that way.
I think it's important that we speak up when there is poor customer service or injustice. I'm actually a bit of a stickler about that. [Hubby would say more than "a bit", but then again he's got reasonably high standards, too.]