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Old Apr 15, 2008, 02:12 PM
Anonymous81711
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So I had just woken up this morning, starting nursing Jeremy, was happily feeling a bit better and had a nice bright outlook for the day..

When someone knocks at my door.

I think..hmm, weird, who would be visiting this early? Certainly if it was my mom she would just come in as she has a key.

So I put Jeremy down, go to the door, and its the guy who originally hooked up my cable and internet. He says..

"I'm here to pick up a modem?" And I say "Uhhhhh...what? Why? I haven't cancelled service" and he says "well your service was cancelled for non payment last friday, I disconnected it at the wire" *he points to the wires on the side of the building"

I start shaking. He was super nice, so I didn't get mad at him. But I explained to him that when i got my first bill in february, I was expecting an 88 dollar bill, not a whopping 204 dollar bill like i got... I even asked on the phone when setting up my account if there would be any ahead fees, setup fees, and was told "No, just the 88 dollars on your bill"... Now, call me a crocodile but isin't that pretty damn specific when you tell someone that? So I ended up having to call them when I got my first bill, and received a very snarky remark from them about "how did I think they were going to bill" and "well there is nothing we can do you have to pay the bill or it will be disconnected" They were NOT nice. So I told the woman " Well, I am about to have a baby so it may take me a while to pay this off, seeing as how I wasn't expecting a large bill" to which she said that would be fine, and to make payments when I could. End that scenario.

Now, in April, theres a guy at my door who wants the modem and says he disconnected me a week ago on friday. Um. Nope, I have had service all along. Well, looks like he might have disconnected the wrong apartment (Wanted to say haha Dumb*** but i didnt, because this guy was at least helpful, I was just mad.)

I ask him to give me a minute to call into the company and I talk to the RUDEST man ever. He gives me the same comments. Says it will be disconnected now until the bill is paid in full. Says I should have known better than to leave it so long. I explain I didnt even get my last bill and had to call and have it sent again, and that I JUST paid 100.00 on it yesterday, which I did. He says, sorry, nothing we can do. Then he tells me he is going to get me the woman who i talked to last. So he transfers me to another rep,a woman..who is NOT who i talked to last and knows absolutely NOTHING about what im talking about. She transfers me back to guy A.

At this point I am crying and having a meltdown because I am going to be totally alone without ANY interaction beside my mom for almost three weeks, as they only come once a week to my little town, and I couldnt pay it off until the 1st when my check comes in. He gets even snarkier, says sorry, give the modem to the guy, he will disconnect it now, nothing we can do, you should have paid your bill.. Even after me explaining how I was in the hospital all the time and just had a new baby and wasn't well for a while, even his tone of voice is mean. So i just say fine. AND HE HANGS UP ON ME.



So i Call my mother in tears, because.. well I dunno why, because I was freaking out and alone with the baby and the guy is here and I was totally overwhelmed.

Anyways, she comes over, talks to the guy outside, comes in asks if I can pay it off by the 1st, I say yes, that I even told them I would go down and send another 125.00 today if they wanted(which would leave me with almost nothing but I get another cheque on the 20th so I should be ok)she goes out, comes back in mad, says nothing they can do.

Then she gets really mad. and This is the only time her anger has been productive I think ever...

calls the company ends up speaking to a supervisor, who calms her down, and since I literally had no notice of this (they said they gave notice since they called once and got no answer - apparently that is notice) and because I paid on it and would pay today the guy would hook it back up..

So he did, and then there ended up being something wrong with the cable, which he had to replace... and now here I am back again but shaking still and god, I cant handle stuff like this.

They have been such A-words ever since I got service with them. And they are expensive too - 88.00 for 3mb internet and 32 channels..grrr When I can afford to pay off my bill with the other company here I will switch beileve me.

At least I am not without everyone now because right now this is my ONLY source of social interaction. Slowly I am metting people but they are all 50 or older relatives(nothing wrong with older people, they are fun too) but sometimes its just nice to hang around people my own age.

*deep breath*

and now to try and calm down...