Sorry to hear your pdoc is being stubborn like that. She is being VERY unreasonable about all of this. It sounds like she wants things her way and her way only, and so she's coming up with excuses to make her way happen.

Not sure if you've done this or not, but have you talked to the front desk about your pdoc's recent excuses? Can you tell them why you cannot do video, and ask them why it's "illegal" for a doctor to practice psychiatry over the phone? They're of course gonna say, "no, it's not illegal to practice psychiatry over the phone. What makes you think that?" Then it makes them realize that your pdoc is feeding her patients a bunch of lies, and they will probably intervene.

As for therapy -- if you feel that talking on the phone is very anxiety inducing, have you talked to your therapist about your nerves?