After lots of phone calls they sent mum to a respiratory clinic. We had to drive up to a door, wait in the car, then they came and verified who mum was, then said to wait 5 minutes then go up to the door. I had to stay in the car. Once in it was mostly like a regular check up except mum had to answer a lot of questions on a phone. Turns out she has a sinus infection that's causing post basil drip and bothering her throat. I'll pick her medicine up tomorrow morning. Whew what a lot to go though to get a doctor appointment! But alls well.