I'd also add that something like 99.99% of our members follow the rules we have and have never been contacted by a member of the community support team. For the few who have been contacted, it's been a one-time thing, or something they just weren't clear about. Most members are very respectful and are here for the right reasons -- to give or get emotional support and information for a mental health or related concern.

We rarely have added new rules, and most additions have been because of a single incident or a misunderstanding expressed by multiple members. I think it's been over 2 years since the last update to the community guidelines.

Just for the record, I'm not a big fan of rules either. But I do believe a set of flexible guidelines (where we can and do make exceptions all the time) work well when they are kept fairly limited (as we've tried to do), and straight-forward.