I taught the same student who wrote a long letter about me to management. She seemed more receptive. I believe, I did my best to teach her today. I will wait to see if she fired off another letter complaining about me. What a life!! I am dependent on the reviews of students now!!???? But, such is life. Most of my students are happy. So, I was taken for a surprise from her. But, all is well now and am crossing my fingers that it is.