Hi Jennifer!

The doxy platform is very simple. It is set up for either chrome or fire fox.
Close all open pages for the best experience.

With one of those browsers, just type your provider's doxy address in your search. It should take you right to your practitioner's waiting room.

Be watchful, as you'll be asked for permission to use your mic and camera. (Some people miss this and wonder why things are not working.)

Once you have access and have given permission for your mic and camera use, sign in! This lets your provider know you are in the waiting area.

Should your mic/camera fail, you can restart your browser and go through the steps again.

At some point, you'll have access to a chat box on the lower right of the screen. I have found this helpful for 2 functions.

The first: I can text the provider and let her/him know I am refreshing my browser, etc.

The second: I have a roaming family member. If I want to introduce a topic, want to make a comment or just want to say my family member is nearby, I can text it in the chat box.

Since I do have someone in the house, I also use earbuds/headset because then only I can hear the provider talking. (You can still be heard! )

I hope you have a great appointment!