I agree. When T handled a session badly a few months ago. I sent her a brief message about being upset with how the appointment went. She doesn't utilize emails with clients only text. She texted me back asking if we could talk on the phone. She agreed. We talked on the phone and were able to discuss where she had totally messed up and I was also misinterpreted other things. She thanked me for contacting her and not waiting until her next appointment. I suspect if we had handled it through texting, it could have gotten even messier because it is hard to really interpret what a person is saying through the screen.