All the therapists here are contractors: they set their own hours, how long they want their sessions to be, when they take vacations, and what days they want to work. You can call the front desk to ask them to make or cancel an appointment for you, but they will say that they can't do it because the therapists decide everything themselves. So my therapist has control over her schedule and everything. She is the only one to touch it. The only therapist I had who intentionally cancelled my appts without my consent was the dumb b_tch who came crawling back to the office after she quit. (And yes, I hate her f***ing guts.)