They can never remember anything. “What’s the status of application for so snd so?” “Who is that? I don’t know anything about this person.” “Hm let’s see you’ve met with her THREE times with me and her mother present, and I submitted all paperwork to you, I’ve been following up with emails and phone calls so you can’t say you don’t know who that is”. Then he has to go dig through files, more time wasted . I think they just don’t care.

And the most horrible is that a lot of people become disillusioned and give up on getting help from the county or state because they just don’t have it in them to fight the system.