Quote:
Originally Posted by BethRags
 So the surgeon's office rescheduled my appointment to have my leg cast removed from yesterday to today. They called this morning and again told me they're cancelling today's appointment. Apparently, the person who called me hadn't bothered to check as to why I had an appointment today.
I told her my cast must come off today and that she needed to fit me in with an available doctor today. I told her, and I meant it, that if she could not fit me in I'm calling the patient advocate (I'm going to call that department anyway to make a complaint, but that's beside the point).
The woman said, "Oh!" as if I was crossing a line. To say I was justifiably outraged is understating how I felt. A second same-day cancellation within a couple of hours of my appointment! Obviously, they don't give a single thought to a patient arranging a ride, etc.
I insisted that I come in today. I really don't want to go to the ER because our covid cases are bad here at this time.
She said she could, uhhhh, fit me innn...welll, at 3 p.m. with a different doctor...
I said yes, absolutely. I asked her if she's positive that I will be seen at that time. She was all, Um, well, yes...I mean...unless there's a strange emergency, or....
I have had some hard-to-believe medical experiences, but this is an outrage. I am willing to take the cast off myself, but I really want the X-rays and walking boot to make sure the entire surgery wasn't for nothing |
Wow, that office sounds terribly irresponsible and utterly disorganized. What the heck is their problem??? I can understand a same-day cancellation if there is an emergency of some sort (e.g., the doctor has a family emergency), but two days in a row they want to cancel and without a legitimate excuse? Yeahhhhhh... no. Not cool, not cool.
I hope you're able to see *a* doctor, even if the person isn't yours.
When I had sprained my shoulder snowboarding, I paid my PT appts up front w/ a credit card. Well, they called me like 6 months later saying that I never paid them. Then I paid them again over the phone after I checked that my credit card was not charged. Then they called me 2 months later to tell me I still haven't paid and that I'm in "collections." So, yet again, I had to pay... but this time, I mailed a check to their HQ and requested certified mail. My biggest mistake was not asking for people's names in the first place.
