That friend doesn't sound like a useful friend! In a sense you're on your own like your T says because it is your problem and you have to figure out how to get it solved; but I'd be quite pissed at the friend who wouldn't help and express it and that's okay too.

Why is this person your best friend? Has she helped in the past? She may not be able to help with these sorts of things, it my be beyond her.

I was always shocked about how things were like in my T's life too and how different they were from what I would do and my expectations. If you T wouldn't do these things for anyone and doesn't know anyone who would do them for him, I'd feel sorry for him. But of course he'd have the point of view he has, that being the case.

His comment was just telling you about his world and the greater world as he sees it, I wouldn't take it personally. There may not be a lot of people who would help you in this, even though you and I would help others.