I texted my support people. One of them texted me back already. She was sort of helpful but not a ton helpful. The other one is usually more helpful but she is a nurse so she works wacky hours and sometimes just texts me when she gets home or something, which might be 8 or 9 PM which I usually don't get the text til the next day in that case because I go to bed really super duper early. But I'm doing the support plan. I know it works, but it only works if I do it. HUGS Kit