I am not saying you did anything wrong. You did what you thought was the right thing to do. I am just offering my experience. My T is not a huge fan of outside contact from clients other than scheduling. We have discussed it a couple of times because she realizes it is beneficial to me. However, she made it well known from the beginning she is really bad at checking her work account (she prefers text over email). She does not reply to every one unless she thinks I really need it OR I specifically ask. If I ask to speak to her. when she checks her messages, she will respond with options of times when she is available.

In the beginning she also said that one of the reasons she avoids it is because of fear of clients making statements of being unsafe or suicidal.