Last night in chat was tough. We all were dealing with a verbal assault and i'm not too sure we dealt with it well. After it was over, I assessed the situation and wondered if any of our site managers could offer some coping tools for handling the type of raw pain and anger we were faced with. After all, I know that we're here to support one another and I never want to feel the way that I did last night. I know that my much beloved fellow chatters feel the same...suggestions?