That’s such a turn off...! There’s nothing more irritating than asking a question and being told to go to the website. I don’t want to interact with a website, I want a human being to explain things to me... grrrrr indeed!
My T has a full office staff, and you can either book through them, through her, or online. Any time she introduces a technological upgrade, she always has person-centered options. And I like that. I hate dealing with technology.