DECOMPRESS

M. Need to vent

C. Go for it

M. I'm pissed that Paul said we’d do it separately.

C. What else?

M. I'm pissed that Ad is now questionable.

C. What else?

M. I'm worried about ____.

C. What else?

M. I'm pissed it's taking so f’ing long to get PM on A/X

C. What else?

M. I'm pissed it's taking so long to get our old listing off the A/X

C. What else?

M. I'm pissed things are moving so slowly

C. What else?

M. I hate having to do all the f’ing paperwork

C. What else?

M. Those are the main issues

C. Okay. Can I give you a perspective on what's going well?

M. Please

C. Let's start with PM

M. Okay

C. If I'm not mistaken, you're feeling really good about PM, right?

M. Go on

C. For example, the AR PB is looking great, right?

M. It is

C. Tell me more

M. Well, where the PB is now versus where it was 90 days ago is night and day

C. Tell me more

M. It just looks so much more attractive, simple and easy-to-use

C. Go on

M. Not only does the product look great, but the new PB is outstanding

C. Go on

M. The content is excellent. The look is beautiful. Again, night and day

C. Great and this means you can charge them for the RN, right?

M. Yes

C. It also means that you can likely get references and testimonials from T, R and M, right

M. Yes, this is very important and very helpful.

C. Go have your session with DP and come back after.

M. Okay. Thanks.