Thanks Fluff - it's been totally crazy making and leaving me feeling like I have no control over anything and the wolrd being turned on its ear... it was like "why bother?!" why try anymore. but with that stuff from echoes... i printed out a handful of pages, highlighting all the stuff they didn't send me and why i feel i have a case to make an appeal.

WIsh me luck!!! I'm gonna need it!! kiya