Hi Ann,

Honestly, I would speak to an attorney and have him draft what's called a compliance letter (depending on your country). This is a formal letter of her non-compliance to your rights as a paying tenant and your basic rights as detailed in your lease agreement, not to mention your basic rights as a human being.

Essentially this letter will give her 14 working days (again depending on the laws in your country) to either respond to the letter or comply. Should she fail to respond or comply, you/ or your attorney would then register the letter with the relevant ombudsman on police office (depending on the laws in your country). Once the letter is registered and there has been no response the police or ombudsman will issue a compliance notice, which essentially tells her to comply or give valid and reasonable explanation for her conduct. If there is still no response the police or ombudsman will issue a judgement letter which will say that due to her failure to respond or give valid explanation, she will be legally bound to comply with all precepts of the ombudsman, lease agreement and judgement.

Generally if she still fails to comply she will be brought before a court to plead her case, and, given the lack of response the court will give her 7 days to comply or face criminal charges which normally results in a hefty fine with or without jail time (depending on your country).

In my experience most people normally comply with in a very short period, if not immediately, on having received an attorneys letter. In the event she is stubborn and stupid she'll land up in court with a heavy fine which would also be a breach of most lease agreements. Thus your problem is solved either way as she will be forced either financially or legally to vacate the premises.... Hope this helps