I found out just before I went to lunch that I have to take calls this afternoon. Boo! Oh well. I'm trying to reframe it in my mind and keep it there that I'm not a doctor or nurse or other first responder so this is how I can do my part to help with the pandemic - by taking calls when they don't have enough agents because of people being out with the virus. It helps marginally to think about it that way. Callers can be SO mean though.