I once had a job where I had to send out notices to people that missed a payment. I just followed the rules and sent the notice. They were names on a list. The notices were businesslike and impersonal. I thought the notices were worded like they weren't intended for people...too legal sounding with warnings. I worried about the people. What if they forgot or couldn't pay that month?

Probably like me, there is someone following the rules to send the notice and they are not even paying attention to the list or judging anyone.

Big hugs to you, Deilla.