Pinksoil, that guy was a creep.

On your second call, when the chick asked if there was anything else, I guess you could have asked for an action plan. Or asked for the supervisor to call you back. For stuff like this, it is good to speak to the supervisor. Who knows, that chick maybe didn't even write down your complaint or immediately shared it with the creep, who might be her best friend and could have been sitting next to her at that moment on another phone. I think it can also be effective to make a complaint in writing. Then there is a paper trail.

I'm sorry you had this yucky experience.