Quote:
Originally Posted by stopdog
I really don't think most of them are assholes in general. Just frustrated with a callous and often cruel bureaucracy they can't understand or control or change and they are sick and frightened.
One time when I had an insurance company call me and ask if I could just put my client on hospice because they didn't think he would get better and it was costing them money.
I said no.
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I'm thinking about people who harrass customer service workers in general, not just the insurance company workers. The fact that they vent their frustration on someone who is not allowed to defend themselves or retaliate in kind, just makes me think they are assholes.