Case managers are sorta like...a combo of a life coach and a personal assistant. They are not therapists. They can help you organize your meds, get refills, maybe drive you to appointments, maybe help you keep up with medical appts, deal with insurance and/or public assistance, get groceries, etc. They help you out with the basics in life when things just get overwhelming.
This person can be VERY helpful. I'd never turn one down personally. Even if you just use them as a limo service!
Typically when you first meet, you develop a care plan together which is when you tell them what you need, and don't need. If you don't want certain help, they will stay out of your way.
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