Hugs, I'm sorry, both about the therapists and your family member. I'm curious as to the reason they gave why they couldn't see you. I know therapists are pretty booked right now because of more demand with the pandemic (my therapist, for example, said he has taken on more clients than he normally see in a week due to the high demand in our area). Is it possible that it isn't about you at all, but that their schedule is booked solid? That being said, it seems like, for a former client, they should be able to find a spot to squeeze you in.
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