lol frankly it doesn't seem like a big deal to me, a lot of people working in customer service can be short like that, I see nothing special there. I don't need salespeople to go on at length about stuff myself. I'm pretty sure I'm not alone with that. And sure maybe Ruby was thinking too paranoid about it, but if this happened right now recently, then that is the reason for it, not that she's unable to interpret even such basics, I assume she was able to handle it for years just fine before. I see the problem more with how she needs to be able to be around people at the workplace without needing those people to be all so nice beyond a little friendliness. And that's where only she can work on herself and I don't think we can tell much more about it here.........it's not efficient at all trying to repeat the same things again and it's just going to make her process even with more difficulty about these things. That's my opinion again but I sure don't see how it helps if we just keep pushing the same thing and criticising and nitpicking everything about her. It's nice that we've tried to help though but she has to do that work on herself, we can contribute only like 1% or not even that.