The only place that takes my insurance doesn't have an opening til October. So I called to ask for an earlier appointment and they said they'll put me on a cancellation list. If anyone cancels, they'll put me in for an appointment. But there's no guarantee anyone would cancel, so I asked them to cancel someone's appointment for the next day and put me in.
Her: I can't do that. They already booked their appointment.
Me: But my issues are more important. I can't wait that long. Cancel someone and inform them you canceled their appointment so I could get in.
Her: I can't do that. I'll put you on a cancellation list.

She can't cancel someone's appointment? The hell she couldn't. Log on, take their name off, inform them their appointment is cancelled, and then put me in. SImple.