From what you wrote, it seems that you are not being met. She doesn't get back to you (or only seems to send superficial / meaningless content) while she has time to message other people. Likewise, she tells you you're ''very close'' but her actions don't support this statement.
As for:
Quote:
Why can't I be more empathetic that she is struggling? Why can't I just be happy that she's maintaining some conversation with me via social media instead of expecting a text back
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It is not selfish to want a mutual relationship and with more (equal) give and take. She doesn't seem to be there for you and even when you voice your concerns, you are *still* not being met. Instead, you are being dismissed. That is annoying at best and hurtful at most.
It seems like a disappointing, and rather painful, relationship and I would not consider that a 'true' friendship. It's up to you what you decide to do but I would not waste energy on someone who doesn't seem to reciprocate. Her actions don't match her words. And,
in any relationship, that is not enough.