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Happy you & your friend worked things out. Keep writing.
Ay, I wasn't calling a towing company, I called State Farm insurance, and they called the towing companies. The competition, AAA by name, has it's own fleet of contracted trucks and makes a point of quick service. SF contracts out, as I mentioned, and their bot said lower staffing and higher demand than staff on hand could handle would mean delays. They thought 2 hours, and couldn't get the est. time of arrival right. Kinks to work through, for sure.
ST's system is broken, clearly.
I suffered a tiny bit from it, but a First World concern. Given that it's road service, my first time in 15 years calling on it, I'm good to let it go. If they ask, I'm happy to help them refine their communications. Not holding my breath.
Also, we pay $9 a year for this coverage, vs a 2-person membership $101 for AAA. Assuming with adjustments for inflation an average of about $70-$80 saved per year for 15 years left $1050 to $1200 in our pockets.
The only change I would make is to keep my phone charged so I can keep calling back. My partner picked this up for me from home and this shook something loose and the truck finally arrived.
Revu2
Last edited by Revu2; Jul 19, 2021 at 11:59 PM.
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