I won't get on my soap box, but I'm getting a bit frustrated with the world lately. I guess my life lesson I've yet to learn is, no one is ever going to take responsibility for anything in a way to better the experience for the future, regardless of who it is. Feedback was encouraged in both scenarios recently and both times I was put down and given excuses not only why things are the way they are but why they can't be changed. I don't even know why I speak up. I really don't. My opinion has never mattered, and it's certainly not going to promote thoughts or progress towards something better. It never has. I'm not oblivious to how the world works or regulations in place, or other stipulations that dictate the way things work... but you'd think if the attitude is "we want to create a better experience for our customer" it would mean they'd at least listen.

Like I said, two separate occasions this has happened now and it's left me very irritable and upset. Why am I being attacked for raising concern? Why is it I become a punching bag? The part that makes it so frustrating in all these scenarios is this 1) I went through proper channels to address it 2) My concerns are valid 3) It is encouraged to discuss any issues in all these scenarios. ugh. I just need to stop talking about it. One of them is on a controversial topic in today's climate, and I'm SURE that fueled a lot of the response I got (which by the way, wasn't even warranted. The company had no obligation to directly respond to me.)

Anyway, I'm done with my rant. I'm just so sick and tired of being the bad guy in every scenario -- despite what role I play.