I think you need to talk to my mom more than me. Especially with the insurance switch situation. I need to talk to a hardcore intuitive who gets what I'm saying, not someone who just continuously points out obvious things I've already chewed over. My mom, however, could use your style so maybe she'll see pros equal to cons instead of "there's 78 great things about this but one bad thing so I'm not going through with it." Yeah, I think you're good with the anxious clients. Not so much the apathetic/sometimes delusional ones.