I wonder though. Is this an area where paper qualifications really matter? Or is it more important that you "click"?

It isn't so much paper qualifications as experience that is bothering me. How much experience does she have working with people who have experienced trauma and are still living with the effects of it in the here and now. From first glance it would seem not much... I know it's early days but from what I have seen I'm not convinced she has the skills to handle my damaged parts, and so far, we have done the opposite of click.