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I bought an expensive phone a month ago and i've had anxiety about how much it was and anger about how incompetent and disrespectful the salesman was. I got my first bill yesterday and went into the company's customer chat service and got a $50 activation fee waived with ease.
I was really pleased as i so dislike dealing with customer service on the phone, it's so triggering of my anger. So today i though to myself, why not try and get some compensation for the original unsatisfactory sales transaction thru the customer chat service that i used with such ease and success yesterday?
Unfortunately after dealing with two agents via chat without satisfaction, they wanted to talk by phone. I reluctantly agreed and it went just as i feared, i got angry having to repeat myself over the phone and relive the whole unpleasant incident again and i got all stirred-up.
I hate to put out negative energy via phone as i feel it always comes back to haunt you. It's so much easier on the keyboard. But i negotiated $200 worth of compensation. It's for the best because there's only four more months in the savings year for my retirement fund and i've got to get serious.
But i still feel bad, just in a different way. Instead of feeling anxiety and anger like i did prior to the compensation, now i feel anxiety for being so negative. I guess either way i wasn't going to win feelings-wise and at least this way i'm a total of $250 richer.
I hate to think i'm a "Karen" but for a $2250 deal (for the phone and two years of service [Canadian]) i expect some professionalism. I wasn't the only one complaining. I dealt with three agents before i got to a manager with some decent discretionary negotiating power and it took him 3.5 hours to call me, there were so many people ahead of me in line with issues.
If i had known i would have had to end up doing the deal via phone with customer service i probably wouldn't have bothered. I had just anticipated settling it via chat and that would have been fine but i guess the chat agents don't have much discretionary negotiating power.
It seems like The Wild West getting phones and service for them.
Having an emotional disability is really an obstacle in negotiating expensive deals. Does anyone else get triggered by spending large sums of money or dealing with customer service by phone instead of chat?
Last edited by Anonymous41462; Oct 27, 2021 at 07:19 PM.
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