Cinnamonson - I'm so sorry you are struggling with a lack of accommodation. In the day and age of litigations, and because everything online can be used in a court of law (versus in-person conversations), it's likely that people aren't helping you because they don't want to get in trouble for saying the wrong thing. So the easy thing for them to say to get out of a legal loophole is that they can't give out tax advice.

However, we don't know one another online here.

Perhaps the company is okay, but it just takes some getting used to with those new online protocols and other new things that I don't even know about (since I've been out of the workforce for over 15 years now). Wowzers, have things changed! They were mean to me, too, in college, when I worked in a research lab. I tried to explain my disabilities, so that I can be accommodated, but they were not forgiving or helpful. I left that lab after a miserable 3 years that nearly killed me.

Anyway, if you're not "feeling it" it with this company, you can always find a better job. Meanwhile, you will need to learn how to fill out those kinds of forms. We can help you here. We can maybe find something online through a google search to help explain the fields. Would you like to work on that, so that you're best prepared for either this job or the next one?