I had a situation that left me completely shocked and dumbfounded.

For context, I’ve been trying to get a full time job since I graduated college almost 4 years ago now. I’ve been able to get two full time jobs in the past but they were both temporary. So when those ended, I had to work multiple jobs which I hated. So I was so happy to finally get this full time, not temporary job, my first ever.

I also have terrible social anxiety (my whole life) and depression.

My job is essentially a receptionist position but I also help with other things around the office. I had someone call today and ask our address. I told them. They showed up and were turned away because we only take appointments. This person got angry and said they would leave a bad review. Suddenly, I’m getting yelled at for letting them show up and not asking if they had an appointment. Being told over and over that we don’t take walk ins, which I know, but I had no idea this person was planning on showing up right after we were done talking. Then she left a bad review and my boss comes into my office, shoves the phone with the bad review in my face and says “look at this”.

It was just… not my fault??? I’ve worked customer service for years and I’ve never EVER gotten in trouble for an angry customer. Usually I just laugh about it with my coworkers. The angry customer didn’t even bother me very much. I was just shocked that I was now getting a talk for something I really could not have foreseen.

Because of my anxiety, I was truly frozen for the next couple of hours. I thought about asking to go home because I literally couldn’t even think anymore. The whole day was lost because of that one situation and the way my fight or flight was now on high alert. Eventually, this boss left and I was able to calm down again. But now I’m panicking because I’m wondering if it’s time to start looking again for a new job. After all that work to get this one. To be back to square one. No idea what to do next at this point.