I think your feelings are your feelings, but I always assume if I don't receive word otherwise that an appointment is on. If I personally can't get to an appointment because of weather, etc., then it is up to me to cancel. If my therapist/doctor, etc. can't get to the appointment, it is on them. But checking in with each and every client if nothing has changed on their end might be a bit unrealistic. (And yes, sometimes one person is able while the other is not). I have had situations where the therapist/doctor had to cancel, and there was a system to let clients know of that issue and how to proceed.

As far as the late fee goes, if that is what was explained when you because a client, that is what was agreed to. Yes, some therapists might make an exception in an emergency, but they aren't obligated to.

It's okay to be upset. I am certain it is quite stressful there right now. I'm just not sure it makes a difference as far as policy goes.