@otroo, I've had some doozy interactions with "customer service", as well. It is good that you reported that person.

I'm also a youngest child, but not quite by 9 years. I'm 5 1/2 years younger than my brother and 6 1/2 younger than my sister. When young, the difference seemed far greater than it does now. We all left home young (18), though. I did live with folks very briefly after university (month here and there), but wasn't home much. When I left, my folks quit smoking and lost a lot of weight and seemed happier than ever, unlike some parents that are sad at the departure of their kids. I laughed about it then and still do.