As a person with personally horrible memory for details, I tend to cut people slack -- including therapists.

I know my own inability to recall details has absolutely nothing to do with my level of caring for an individual, nor does it keep me from being supportive and consistent in my attention to those individuals. I just have a crap memory for details about things at times. I don't know why. I juggle dozens and dozens of students each years, and this is a constant battle for me. But I own up to it with them. I can only be honest about it and continue working with them as I always do.

My last therapist was very much like me that way. He'd forget names or confuse something on occasion that, yes, he probably should have kept straight. But rather than take that as some sign of lack of caring (which it absolutely wasn't), I chose to take the path of least resistance and simply remind him of whatever it was and move forward. For me, it was an easy act of grace for a flaw that I completely understand all too well myself.