Thanks for this! For the majority of my conversations I also lead with things like; I mentioned before but you may not remember as it was so long ago or it was not that significant etc....I always lead with the presumption that she won't remember and generally have no resentment of ill feeling towards her if she doesn't . Some of that comes from a core belief I have from childhood that I am not worth remembering so why would she and some of it also comes from the knowledge that people forget things just simply because they are forgetful and not necessarily because they don't care - like myself.... so 99.9% of the time this is my stance and how I view it and it's fine and I move on...It may sometimes sting but it's okay logic and reasoning are in charge ....Then there is that 1% of the time however where it's just too much.... It gets to me.... It's something to important or something we have spoken about numerous times... AND I have ALOT of wounding around this that she knows about. Then I have to ask myself when does the scale tip from it's okay she is forgetful we are all forgetful etc to No..wait a minute....I need to stand up for myself here.... I am accepting this because it's a core belief that I have...I am not worth remembering and here she is reaffirming that.....but in fact the opposite may be true. Maybe I am worth remembering especially at times when I have spoken about something numerous times and clearly it is important. Maybe just maybe that is on her. Yes she may still care but maybe just maybe she is just being lazy and although it doesn't mean she doesn't care about me the client it IS showing a lack of care towards me the person.

Sorry that was a ramble but helped to vent and appreciate your thoughts and response