I once called a mental health clinic for help at the end of the day. I said hi & told the phone rep why I was calling. She said this to either a co-worker or her supervisor, "We got another one". She didn't even put me on hold so her speech could not be heard. What she said made me feel like I'm just another sheep in the depression community. I understand it was almost time for them to go home but I would've easily accepted an answer like "I'm sorry, at this time of day no one is available to take your intake. Do you think you can hang on til the morning?"