https://mysupportforums.org/profile.php?do=editoptions

Under "Messaging & Notification" and then "Private Messaging," there's an option to receive an email every time someone sends you a private message. Make sure there is a checkbox next to that option and that you save your options with the button at the bottom of the page.

If that is checked already and you're still not receiving emails, please check your Spam or Junk mail folder in your email. Your email program may be sending forum emails to one of those folders instead of your Inbox. We have no control over what email programs (like Gmail or Outlook) do with our emails, unfortunately.